![]() That implementation was problematic out of the gate. When I came into the CIO role, the company had just kicked off a project to replace our human capital management (HCM) system with one of your competitors. ![]() Let’s talk about how you and I first met, and how H&R Block came to select Workday applications-I think it's an interesting story. That is core to how we do business, whether we prepare your taxes or help your small business with bookkeeping. We recognize the importance of innovative digital solutions, but we believe the best blend is digital capabilities with human expertise and care. Our 100,000 associates provide a human advantage that gives people the help they deserve, when and how they need it. ![]() One thing that sets us apart is through all of our products and services, we believe in the importance of human help. We have operations around the world, including our subsidiary Wave Financial, the leading fintech company in Canada. In addition to the retail tax office setting we are known for, we have an award-winning, do-it-yourself online tax service, a suite of financial products to help consumers manage their cash, and we serve the small business market with products and services such as bookkeeping and payroll. Especially in some of our small-town locations, our tax pros comprise the fabric of that community and are an important advisor to local small businesses. We have 10,000 retail offices across the U.S., with an office in every congressional district. H&R Block has been a trusted company for tax preparation since 1955, and during that time we have prepared more than 800 million tax returns. ![]() Excerpts from our conversation are below.Ĭan you give a little background on H&R Block? I chatted with Alan Lowden, CIO at H&R Block, about their experience partnering with Workday and how they’re enabling business continuity through a global crisis. However, that didn’t slow down my excitement to host a keynote session with our customer, H&R Block. Due to the pandemic, the event looked a little different this year with it being completely virtual. Every year, industry analysts gather at the Workday Innovation Summit to hear about our company’s latest product innovations and to gain insights from our customers. ![]()
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